Tag Archive for: customer service

How Walt Disney Rethought Conventional Rules to Reward Positive Emotions© 2024 Barry L. Linetsky. All Rights Reserved

How Walt Disney Rethought Conventional Rules to Reward Positive Emotions

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Walt Disney rethought conventional theme park rules based on his own values and belief that people are good, fair, and honest, and like him, seek life-affirming experiences and will generously reward those who can fulfill their emotional desires.
Integrity Requires Perfection in Delivering What Customers Value© 2024 Barry L. Linetsky. All Rights Reserved.

Integrity Requires Perfection in Delivering What Customers Value

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Walt Disney understood that to succeed in business all he had to do was to make customers happy. This became the mission of his life, guided his business choices, and was the worst kept "secret" of his serial success.

United Airways vs. Walt Disney on the Ethics of Customer Respect

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On Sunday, April 9, 2017, United Airlines initiated action…