Author’s Page for The Business of Walt Disney with Book Excerpts

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Theme Park Press has posted the release and availability…

Are Internal Customers More Important than External Customers?

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If you have read my Ivey Business Review article When Customers…

How I Learned To Stop Worrying and Love Fossil Fuels

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It is rare to find anybody writing about ethics (as distinct…

United Airways vs. Walt Disney on the Ethics of Customer Respect

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On Sunday, April 9, 2017, United Airlines initiated action…