If you are a fan of The Beatles’ Sgt. Pepper’s Lonely Hearts Club Band, the album that changed the parameters of recorded music for all time, you need to hear this interview of Giles Martin by NPR’s Bob Boilen. Read more
High-level conceptual thinking is a critically important skill for successful business leaders. This skill consists primarily of the process of observation and logic to form concepts of increasing integration and complexity. When done right, lower-level concepts become embedded in higher-level concepts, with each rising conceptual level being an integration of appropriate and valid lower-level concepts.
The structure of higher-level concept formation is one that moves from lower level perceptual observations and concepts that can be affirmed from the direct evidence of the senses, to highly abstract concepts that subsume multiple levels and broad integrations of lower and intermediate level concepts. This process of concept formation allows us to embrace and manage the increasing volume of information and complexity embedded in higher-level concepts and work. Read more
I just learned about something called The Amazon Doctrine, which explains why I love amazon so much.
The company’s leaders and guiding minds are committed to treating customers right. They invest, learn, and continually adapt to win and keep customers. They help me acquire knowledge, entertainment, and other solutions-oriented products to make me a more productive and happier person. They are what they proclaim to be: the everything store. And they never seem to stop working to make my life better so that I will continue to buy from them. Read more
It has long been recognized that businesses survive when they create and deliver solutions at a profit that customers desire and will pay for by means of voluntary exchange. Business success is ultimately in the hands of consumers. In this sense, the customer is king. The choices made by customers decide which businesses will succeed and which will fail, and so much more in terms of the efficient allocation of resources in a free-market society.
Peter Drucker famously identified this notion as a broader business philosophy he referred to as The Marketing Concept.
Then along came the TQM gurus. Read more