If you have read my Ivey Business Review article When Customers Collide, you will know that I consider the very idea of internal customers to be harmful and imprudent. But not everyone agrees, including very popular and successful businessmen like former BB&T CEO John Allison and excellence advocate Tom Peters.
About Barry Linetsky
This author has yet to write their bio.Meanwhile lets just say that we are proud Barry Linetsky contributed a whooping 24 entries.
Entries by Barry Linetsky
It is rare to find anybody writing about ethics (as distinct from politics) from a serious point of view these days, and rarer still to find book as clearly written and persuasive as The Moral Case for Fossil Fuels. This excellent book succeeds on every level by addressing a wide range of issues in a […]
On Sunday, April 9, 2017, United Airlines initiated action to remove a paying passenger from their plane because someone they deemed more important needed the seat. The more important person was an employee, not a customer. In forcefully removing Mr. Dao from the plane, security staff left him with a broken nose, broken teeth, and a concussion. […]