Entries by Barry Linetsky

Organizational Insights into Effective Strategy Development and Execution

I am a huge fan of the value and effectiveness of the research and writings of management science pioneer Elliott Jaques. Jaques conducted organizational research for 50 years, culminating in an management system he called Requisite Organization. One of the most impactful management books in my education and practice is a book written by Jaques and […]

United Airways vs. Walt Disney on the Ethics of Customer Respect

On Sunday, April 9, 2017, United Airlines initiated action to remove a paying passenger from their plane because someone they deemed more important needed the seat. The more important person was an employee, not a customer. In forcefully removing Mr. Dao from the plane, security staff left him with a broken nose, broken teeth, and a concussion. […]