Entries by Barry Linetsky

United Airways vs. Walt Disney on the Ethics of Customer Respect

On Sunday, April 9, 2017, United Airlines initiated action to remove a paying passenger from their plane because someone they deemed more important needed the seat. The more important person was an employee, not a customer. In forcefully removing Mr. Dao from the plane, security staff left him with a broken nose, broken teeth, and a concussion. […]